Our orders are processed quickly after validation. For this reason, an order cannot be canceled once placed.
Can I modify my order after purchase?
Once the order is confirmed, we cannot guarantee its modification. If you have noticed an error, please contact us as soon as possible via our contact form.
How do I know if my order has been successfully placed?
An order confirmation is sent after your purchase is validated. If you don't see it, please check your spam folder.
Delivery
What are the preparation times?
Orders are generally prepared within 24 to 72 business hours. Some items may require additional time before shipping.
What are the delivery times?
Estimated delivery times are as follows:
France: 2 to 5 business days
Europe: 6 business days
Rest of the world: 8 business days
These times are indicative and may vary depending on the destination, carrier, or periods of high activity.
Can I track my order?
Yes. You will receive shipping information once the order has been dispatched.
Can my order arrive in multiple packages?
Yes. Depending on the items ordered, an order may be shipped in multiple packages.
What should I do if my package is delayed?
If your order appears to be unusually delayed, please contact us via our contact form, stating your order number.
What should I do if my package is marked as delivered but I haven't received it?
Contact us via our contact form with your order number. A check may be initiated depending on the situation.
Returns and Refunds
Can I return an item?
Yes. In accordance with applicable law, you have 14 days from receipt of your order to request a return for eligible items.
In what condition must the item be returned?
The item must be returned in its original condition, unworn, unwashed, and undamaged.
Are return shipping costs my responsibility?
For returns under the right of withdrawal, return shipping costs remain the responsibility of the customer.
What should I do if I received a defective or non-compliant item?
Please contact us via our contact form before returning any item, attaching photos of the product concerned if possible.
Do you offer exchanges?
Exchanges are not guaranteed. Depending on the situation and availability, an exchange, replacement, or refund may be offered.
When will I be refunded?
If a refund is due, it will be made to the payment method used at the time of purchase, within the applicable deadlines after receipt and verification of the return.
Products
Are the product colors exactly the same as on screen?
We do our best to present the products as accurately as possible. However, slight color variations may exist depending on screens, lighting, or the printing process.
How do I choose the right size?
We recommend that you carefully consult the size guide available on the product page before ordering.
Are your products personalized?
No. The products offered on the site are not personalized at the customer's request.
Payment
What payment methods do you accept?
Available payment methods appear at checkout.
Is payment secure?
Yes. Payments are processed via secure providers.
Contact
How to contact you?
For any questions related to an order, delivery, return, or product, please use our contact form.
I didn't find my answer here
If you do not find your answer in this FAQ, you can write to us via our contact form.
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